Privacy Policy
Introduction
At EliteTRT, protecting your privacy is our top priority. This Privacy Policy explains how we collect, use, store, and share your personal information. By using our services or providing us with your personal information, you consent to the practices described in this policy.
Last Updated: 30 November 2024
Contact Information:
Email: support@elitetrt.com.au
Website: www.elitetrt.com.au
1. Types of Personal Information Collected
EliteTRT collects the following types of personal information directly from users through various methods, including our in-depth health questionnaire:
- Name: To personalise interactions and communications.
- Email Address: To communicate with users and provide updates.
- Phone Number: To contact users for scheduled consultations and important notifications via phone or SMS.
- Detailed Medical History & Symptoms: Provided through our comprehensive health questionnaire, including details about current medications, health conditions, and past treatments, to provide tailored healthcare services and advice.
- Payment Information: Sensitive payment details are processed securely via our third-party payment processor, Stripe. EliteTRT does not store payment information.
2. Purpose of Collection
We collect personal information to:
- Facilitate Services: To schedule and conduct consultations, manage treatment plans, and communicate about medical matters.
- Provide Tailored Care: Your detailed health data is used to create personalised treatment recommendations and advice.
- Understand Patient Needs: Comprehensive health information allows our practitioners to assess your eligibility for specific treatments and develop appropriate protocols.
3. How Information is Collected
We gather personal information through:
- Health Questionnaires: Users complete an in-depth health questionnaire during the onboarding process to share relevant health and medical information.
- Online Forms: Personal information is provided via forms on our website.
- Verbal Communication: During consultations, users may share additional personal and medical details.
4. Use of Personal Information
EliteTRT uses your personal information for:
- Appointment Management: Contact details are used to confirm and manage consultation bookings.
- Medical Consultations: Detailed health information is used to guide consultations and assist medical practitioners in providing personalised care.
- Communication: Email and phone numbers are used for sending updates, treatment plans, and follow-ups.
5. Storage and Security Measures
We prioritise the security and confidentiality of your personal information by implementing industry-standard measures:
- Secure Storage: Health data is stored in secure systems, including encrypted storage and Cliniko, a HIPAA-compliant platform.
- Encryption: All data transmissions and storage are encrypted to safeguard your information.
- Access Controls: Only authorised personnel who require access for legitimate purposes can access your personal information.
6. Sharing of Personal Information
- Service Providers: Information may be shared with third-party service providers, such as pathology laboratories and partner pharmacies, to fulfil healthcare services.
- Legal Compliance: Personal information may be disclosed to comply with legal requirements, such as court orders or subpoenas.
7. User Rights
You have the following rights concerning your personal information:
- Access: You can request access to the personal information we hold about you.
- Correction: You can request updates or corrections to any inaccurate or incomplete information.
- Deletion: You can request the deletion of your personal information, subject to legal and contractual obligations.
8. Policy Updates
EliteTRT reserves the right to update this Privacy Policy periodically to reflect changes in practices or legal requirements. We will notify users of significant changes via email or on our website.
Contact Us
For any questions, concerns, or requests related to your privacy, please contact us:
Email: support@elitetrt.com.au
Website: www.elitetrt.com.au
By using EliteTRT’s services, you confirm your understanding and acceptance of this Privacy Policy.